Most orders ship out within 1 - 2 business days, the only exception being Made to Order items, which ship within 5 business days. I ship all items through USPS First Class Mail, which will typically take 2 - 5 business days for it to arrive. JM Metal Studio is not responsible for any packages once they have been marked "Delivered" by USPS. Should your item be wrongly delivered or stolen please contact the United States Postal Service to open a claim.
I want you to love your purchase! I do my best to accurately describe each item, including measurements and photos of each piece taken from different perspectives. If you have any questions or concerns about an item, please do not hesitate to reach out! I handle returns on a case by case basis. If for some reason an item does not meet your expectations, please contact me within 3 days of delivery to discuss options. If you want to exchange an item for store credit, you will need to ship the item back in original condition at your expense within 14 days. I will occasionally allow a return for refund minus the shipping fees. All custom work is not eligible for returns or exchanges.
Sterling Silver naturally develops a patina over time. This can easily be removed with a jewelry polishing cloth and prevented by storing your pieces in air tight places, away from moisture. For all beadwork pieces, store flat or hang when not wearing in order to retain the shape as thread has memory. Never wear your jewelry while showering, swimming or during strenuous activities. Always take off your rings when hand washing or applying lotions or sunscreens as these can damage stones.